ORDER

Are my personal details safe?


Our website is SSL secured to guarantee your online safety. Your personal details will only be used for shipping your order and an occasional discount offer. All our emails are encrypted. This guarantees highly secure and encrypted emails.




Do i need to pay taxes/VAT?


Our prices are listed without VAT. All Nepalese taxes are paid by The Mad Honey. Customs and import regulations vary widely between countries. We recommend you contact your local Customs Office for further information on import taxes in your country if you have any concerns.




Is there a minimum age for ordering?


You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.




Is there a minimum or maximum of quantity to order?


Every customer is important to us. Whether you need 100 g or 20 kg we will do our best to serve you! Please send us an email info@themadhoney.net for any queries.





PAYMENT

What payment methods do you accept?


During the check-out process you can choose the payment option which suits you best via PayPal or Debit/Credit Card. All our prices are in USD but we also accept EUROS and SEPA, SWIFT or Bitcoins on request.




I made my payment, what's next?


1. You will receive an email with your order summary, payment confirmation and shipping details 2. Within 3 working days, we will dispatch your order to the courier agent / fulfillment center 3. You will receive your tracking number - please check your spams / junk folder as the tracking number is sent from an outside platform.




Is it possible to cancel my payment?


All sales are final - changing your mind or getting threatened by your partner may not be valid reasons... Although we strive to find a mutually acceptable solution when issues arise. Returns and refunds are managed on a case-by-case basis, so depending on the circumstances they can take a variable amount of time to process. Please contact us for any arrangement info@themadhoney.net




I want a refund!


We offer a 7 days money return policy on all orders. After receiving the shipment, the buyer has to contact us within 7 days. Refunds will be given as money back or replacement. The money back does not include any shipping cost and handling fees. Please read carefuly our terms and conditions prior to request a refund. Refund times vary by bank, with some taking a few days and others taking a few weeks. Please contact direclty your financial institution / bank for exact information.





MAD HONEY

What is Mad Honey?


The Mad Honey is a type of honey native to Nepal which comes from the nectar of the Rhododendron flowers (Ericaceae family) which is specific to Himalayan, Nepal’s mountains. It is produced through the pollination of the rhododendron flower. This pollen contains an active ingredient called grayanotoxin, which is infused in the honey and gives it its unique and rare properties.




Where does The Mad Honey comes from?


Our Mad Honey is exclusively harvested in the mountains of the Lamjung region, Nepal.




What are the benefits and effects of The Mad Honey?


The Gurung Tribesmen have used Mad Honey for centuries for its antiseptic and antibacterial active properties and also for recreational use which set it apart from traditional honey. The medicinal properties:
It is renown to be a powerful antioxidant, natural antibiotic, rich in minerals and vitamins,
which boosts the immune system, improves blood circulation, metabolism and enhances sexual performance! We recommend 1 teaspoon every morning for optimum benefits.

The psycho-active effects:
Each body reacts differently to the grayanotoxin and the effects can also vary due to the body weight and lifestyle.
We highly recommend to start with 1 teaspoon to see how the body reacts and increase to not more than 3 tablespoons per intake. The effects will occur within 20 min to 1 hour and last usually 3 to 5 hours.
Experienced effects are feelings such as body relaxation, brain awareness and change of the state of consciousness, surge of energy, euphoria and alteration in colors and brightness.

More sensitive and reactive bodies can also experience nausea, dizziness, blurred vision, sweating and increased blood pressure. Please refer to our disclaimer and safety instruction before any usage.




Does The Mad Honey contains grayanotoxin?


The Mad Honey is made from the pollen of rhododendron flowers. The rhododendron nectar contains high levels of diterpines and the most important (by amount) diterpine in the rhododendron nectar is grayanotoxin which is known to exert interesting psycho-active effects. The Mad Honey contains grayanotoxin that are not found in other honeys.




Can you do cookies with Mad Honey?


We do not recommend to expose Mad Honey to high temperatures. Baking or cooking The Mad Honey will degrade its properties.




What is the dosage / how to consume The Mad Honey?


Please check www.themadhoney.net/dosage Each body has its own specification, tolerance and as the concentration of the active ingredients can vary between each harvest, it makes it difficult to give you precisely an intake dosage. However there are some recommendations: HIMALAYAN HONEY / MEDICINAL USAGE - 1 teaspoon every day (for a duration of 30 days), Himalayan Honey stimulates cell regeneration and overall recovery of the body by improving the immune system THE MAD HONEY - LIMITED RESERVE 2021 - WIth 2 to 3 tablespoons, the effects will occur within 20 min to 1 hour and last usually 3 to 5 hours. - Experienced effects are feelings such as body relaxation, brain awareness and change of the state of consciousness, surge of energy, euphoria and alteration in colors and brightness.​ - More sensitive and reactive bodies can also experience nausea, dizziness, blurred vision, sweating and increased blood pressure. - For a more powerful effect, we recommend eating The Mad Honey on an empty stomach. - Avoid any consumption of alcohol before or just after the intake of The Mad Honey. - Please do not increase the dosage by more than 3-4 tablespoons. - Mix well before use. - Please do a skin allergy test by dropping a small amount of mad honey on the back of your hand ; if within 30 minutes there is any rash, redness, itch, blister, irritation or any other skin abnormality rinse the tested part with water immediately and see a doctor. Read carefully our Disclaimer.




What about Lab Tests?


Our Mad Honey is certified Himalayan Wild Honey from Ministry of Agriculture Government of Nepal and tested by National Food Laboratory (accredited ISO 17025:2017). Each harvest is tested and certified. Latest certification received 15 Feb 2021. There is currently no official laboratory with accredited method that exists on the market to test and determine the level of grayanotoxin. Note. Please be careful of misleading marketing from other sellers who pushes documents from 2017! (see image below for reference).




REVIEWS ★★★★★


Please feel free to read about the reviews and feedbacks from our clients HERE All reviews are submitted onto the site or messages by our clients and are solely the unbiased, independent opinions expressed by our customers following purchase and use of The Mad Honey's products.




Fair trade, tradition and bee protection


As the first company to trade Himalayan Mad Honey worldwide, we are an active and respected member of the Mad Honey Community in Nepal. We are not just sellers of Mad Honey. We support and work together with the tribes and local communities. We started The Mad Honey with several missions; fair trade and sustainability. We deal with the Gurungs themselves. In this way we can keep the highest quality and potency of The Mad Honey as high as possible. The Gurungs have a long tradition of Mad Honey hunt. In close cooperation with the members of the tribes, we decided to join forces and develop a reliable scheme to preserve these traditions and also to protect the bee hives. At the moment we have an agreement on a "smart collection" with the Gurungs to buy their Mad Honey at a fair price, according to fair trade guide lines and to pay them the full price of the harvest but at least 30% of the hives should remain on the cliffs for the bees (the bees feed themselves on this Honey during the winter season). So yes, our Mad Honey is expensive but for good reasons: - Our Mad Honey contains high levels of active ingredients that are not found in other honeys. - We collect only the best quality in respect of the traditions - We support the local communities by purchasing at a fair trade price - We take care of the bees by paying for the preservation of their hives Thank you for your understanding :)




How The Mad Honey is harvested (hunted)?


The Mad Honey is harvested from the high cliffs where the bees build their combs. It is hunted exclusively by the Gurung tribesmen through ancient tradition and the harvest process itself is very dangerous and must be carried out only by those who have received training from their elders. More about the Mad Honey hunt: Nat. Geo: https://on.natgeo.com/3bSGJej Vice: https://bit.ly/33kZweI Brut.: https://bit.ly/2FrO9t0 Bates: https://bit.ly/2Rp14OU Top Documentary Films: https://bit.ly/2ZzyBL3 Science Alert: https://bit.ly/35xuVgn Images may be subject to copyright and are the sole property of the photographers and graphic artists.




What are The Mad Honey texture, smell, taste...?


Our Honey is always 100% pure, raw, not pasteurized and not processed which gives it a specific texture, color and taste. Light fermentation is part of the natural process - and a popping sound and some bubble on the top can occur when you open the sealed jar, please stir and mix well before consumption. Our Mad Honey has a unique and bold aromatic profile with equally complex of mysterious spicy flavor. Strong taste with mild sweetness followed by a bitter aftertaste. Dark black to amber shades with gold hues. Mad Honey has a specific pungent smell which is different from any other honey. Due to its high concentration of fructose and the collection season (early Spring 2021 which was heavy rain season this year!) the mad honey Limited Reserve 2021 will remain very runny and as a thin liquid.




What is the difference between Himalayan Honey and Mad Honey Limited Reserve 2021?





What about fermentation and filtration?


Our simple process ensures that every jar of The Mad Honey is all genuine, pure Wild Himalayan Honey and we don’t filter our honey to keep all the “good stuff” as the pollen, enzymes, antioxidants, vitamins and grayanotoxin. Every bottle of The Mad Honey is genuine and a light fermentation with deposit and bubbles can occur and is a natural occurence of the product. Our honey is also raw, not pasteurized to preserve all its nutrients and properties. The mad honey will process its natural fermentation while packed in the jars and stored at room temperature. A foam (bubbles) can appear, which is the guarantee of high quality and potency.





SHIPPING

Covid-19 notification


We continuously work hard to maintain our service offer and delivery times for you, but due to the current extended lockdown and restrictions, we may expect some delays in our delivery process and cannot guarantee any specific delivery dates at the moment. We kindly ask you to be patient if your parcel does not arrive at the specified time and to contact us directly to check about your order status.




What shipping method do you use?


We offer FREE SHIPPING - Express Delivery with tracking number. Orders are shipped directly from our Fulfillment Center in Kathmandu with DHL or UPS or via our European Fulfillment Center with Pocztex Priority Registered Service, a reliable and solid partner who outside Europe will hand your order over to the national postal company of your country. For instance in the US it will be USPS. Estimated shipping time varies between 5 to 21 days depending on postal flows. Due to restrictions we are currently unable to ship to Russia, New Zealand and Bahrain. This list might change without any prior notice and is totally beyond our control. In case, we cannot ship to your country, we will contact you to offer you options including full refund of your order. Thank you for your understanding. Dispatch within 3 working days after the payment is received though it can be an additional time during busy periods or due to Covid-19 lockdown.




Do you ship to my country?


We ship worldwide. If your country is not listed please contact us info@themadhoney.net Due to restrictions we are currently unable to ship themadhoney.net products to Russia, New Zealand and Bahrain.




How long will it take before i receive my order?


Please refer to the map below for an estimation of the approximate shipping times. Schedules are based on delivery times to capital cities - please allow extra time for delivery to regional and remote areas. Delivery times are based on the date of dispatch - not the time of ordering. If your items are in stock, we will deliver them to you as soon as we can. In the case of pre-orders, we will deliver the products to you as soon as they are in stock. However we cannot guarantee exact dates due to various customs and/or mail service delays that may occur and due to the fact that we ship worldwide.




Is it legal to receive Mad Honey?


To the best of our knowledge, there is currently no regulation regarding The Mad Honey products which makes it legal to buy.
We recommend you to contact your local Customs Office for further information on import regulations in your country if you have any concerns.




What about customs and taxes?


Customs and import regulations vary widely between countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page. It is the buyer’s responsibility to be informed and aware of the particular rules and regulations, as to the restrictions of food, natural or animal based products in his particular country. We cannot be held responsible for orders that are seized, returned or destroyed, due to customs regulations or illegalities. Ultimately it is the buyer’s responsibility to apply to import permits when required. We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is your responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We recommend you contact your local Customs Office for further information on import regulations in your country if you have any concerns prior to finalize your order.




Where The Mad Honey is shipped from?


We currently ship exclusively from Kathmandu, Nepal and to facilitate the customs process at delivery, your parcels can be re-dispatched from our European Fulfillment Center or USPS.




Can i return / ship back my Mad Honey?


All sales are final, although we strive to find a mutually acceptable solution when issues arise. Returns and refunds are managed on a case-by-case basis, so depending on the circumstances they can take a variable amount of time to process. After receiving the shipment the buyer has to contact us within 7 days. The money back does not include any shipping cost and handling fees that occured to us. The return shipping costs will be integrally paid by the buyer. To be eligible for refund, it is mandatory that the item is returned in its original packaging and in its unopened condition in order to receive a refund. If the Honey has been consumed (partially or fully) the refund request is not eligible. Please read carefuly our terms and conditions prior to request a refund.




How The Mad Honey is packed for shipping?


Our products are exclusively packed in sealed GLASS JARS and shipped in a nice box. Our products are packed with great care in our own facilities, every week to preserve maximum of the properties!




How much does the shipping cost?


We currently offer FREE EXPRESS WORLDWIDE SHIPPING. Otherwise, our regular shipping fees (non promotional offer) are: 50g = 25$ 100g = 35$ 150g = 35$ 250g = 45$ 500g = 65$ For orders more than 500g and bulk requests, please send us an email on info@themadhoney.net





WHOLESALE

Do you offer wholesale prices?


Sure, we are happy to serve you with bigger quantities and we will happily inform you about our bulk packaging and pricing. Our wholesale minimum order starts at 5 Kg. Please contact us to request more information. Once we receive your inquiry we will contact you in 48 hours to find out how we can best meet your needs.





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Frequently Asked Questions