Frequently asked questions

ORDER

Are my personal details safe?


Our website is SSL secured to guarantee your online safety. Your personal details will only be used for shipping your order and an occasional discount offer. All our emails are encrypted. This guarantees highly secure and encrypted emails.




Do i need to pay taxes/VAT?


Our prices are listed without VAT. All Nepalese taxes are paid by The Mad Honey. Customs and import regulations vary widely between countries. We recommend you contact your local Customs Office for further information on import taxes in your country if you have any concerns.




Is there a minimum age for ordering?


You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.




Is there a minimum or maximum of quantity to order?


Every customer is important to us. Whether you need 100 g or 20 kg we will do our best to serve you! Please send us an email info@themadhoney.net for any queries.





PAYMENT

What payment methods do you accept?


During the check-out process you can choose the payment option which suits you best. We accept the most common online payment options as PayPal or Credit Card. We can also accept SWIFT, Money Gram or Bitcoins on request.




I made my payment, what's next?


1. You will receive an email with your payment confirmation and shipping details 2. Within 2 working days, we will dispatch your order to the courier agent 3. You will receive your tracking number - please check your spams / promotion folder as the tracking number is sent from an outside platform




Is it possible to cancel my payment?


All sales are final - sorry but changing your mind or getting threatened by your partner are not valid reasons! Although we strive to find a mutually acceptable solution when issues arise. Returns and refunds are managed on a case-by-case basis, so depending on the circumstances they can take a variable amount of time to process. Please contact us for any arrangement info@themadhoney.net




I want a refund!


We offer a 7 days money return policy on all orders. After receiving the shipment, the buyer has to contact us within 7 days. Refunds will be given as money back or replacement. The money back does not include any shipping cost and handling fees. Please read carefuly our terms and conditions prior to request a refund.





MAD HONEY

What is Mad Honey?


The Mad Honey is a type of honey native to Nepal which comes from the nectar of the Rhododendron flowers (Ericaceae family) which is specific to Himalayan, Nepal’s mountains. It is produced through the pollination of the rhododendron flower. This pollen contains an active ingredient called grayanotoxin, which is infused in the honey and gives it its unique and rare properties.




Where does The Mad Honey comes from?


Our Mad Honey is exclusively harvested in the mountains of the Lamjung region, Nepal.




What are the benefits and effects of The Mad Honey?


The Gurung Tribesmen have used The Mad Honey for centuries as a cough syrup and an antiseptic. The antibacterial and active properties set it apart from traditional honey. The Mad Honey is known for the following benefits: - Antibacterial, antiseptic, antioxidant properties - Natural antibiotic, rich in minerals and vitamins - Boosts immune system - Acts against cold and sore throat - Improves blood circulation and metabolism - Powerful source of energy - Helps in decreasing allergy symptoms - Natural anti-aging remedy - Help maintain inner balance and digestive health The psycho-active effects: Our Mad Honey is independently and systematically tested, and from our current stock (harvested Spring 2020), our people reported active effects and experienced feelings as a surge of energy, euphoria and body relaxation. Some other clients who are more sensitive, even reported visual distortion, nausea and throat burning feelings. The effects are variable for each person and depend on many factors as your body weight, lifestyle and other intakes. Please read carefully our Disclaimer.




Does The Mad Honey contains grayanotoxin?


The Mad Honey is made from the pollen of rhododendron flowers. The rhododendron nectar contains high levels of diterpines and the most important (by amount) diterpine in the rhododendron nectar is grayanotoxin which is known to exert interesting psycho-active effects. The Mad Honey contains grayanotoxin that are not found in other honeys.




Can you do cookies with The Mad Honey?


We do not recommend to expose The Mad Honey to high temperatures. Baking or cooking The Mad Honey will degrade its properties.




What is the dosage / how to consume The Mad Honey?


Each body has its own specification, tolerance and as the concentration of the active ingredients can vary between each harvest, it makes it difficult to give you precisely an intake dosage. However there are some recommendations: - 1 teaspoon every day (for a duration of 30 days), The Mad Honey stimulates cell regeneration and overall recovery of the body by improving the immune system - Around 2 to 3 tablespoons can have a psycho-active effect and you can experience feelings as a surge of energy, euphoria, body relaxation and a sense of freedom. For a more powerful effect, we recommend eating The Mad Honey on an empty stomach. Avoid any consumption of alcohol before or just after the intake of The Mad Honey. Do not increase the dosage by more than 3-4 tablespoons. Mix well before use. Please do a skin allergy test before consuming The Mad Honey by dropping a small amount on the back of your hand ; if within 30 minutes there is any rash, redness, itch, blister, irritation or any other skin abnormality rinse the tested part with water immediately and see a doctor. Read carefully our Disclaimer.




What about Lab Tests?


There is currently no official laboratory with accredited method that exists on the market to test and determine the level of grayanotoxin. Please be careful of misleading marketing from other sellers! (see image below for reference). We are transparent and honest and we don't push results from sample tested 3 years ago!! We test our Mad Honey independently. At each harvest, we run our procedures to determine the strengh and the purity of the Mad Honey and we only select the strongest batch. We trust our experienced on-site team and so far, the sample testing remains the best way to really understand the product + we trust the reviews and feedback from our clients! Go to REVIEWS Go to YouTube VIDEO ⚠️ BEWARE OF MISLEADING INFORMATION FROM OTHER SHOPS!




REVIEWS ★★★★★


Please feel free to read about the reviews and feedbacks from our clients HERE




Fair trade, tradition and bee protection


As the first company to trade Himalayan Mad Honey worldwide, we are an active and respected member of the Mad Honey Community in Nepal. We are not just sellers of Mad Honey. We support and work together with the tribes and local communities. We started The Mad Honey with several missions; fair trade and sustainability. We deal with the Gurungs themselves. In this way we can keep the highest quality and potency of The Mad Honey as high as possible. The Gurungs have a long tradition of Mad Honey hunt. In close cooperation with the members of the tribes, we decided to join forces and develop a reliable scheme to preserve these traditions and also to protect the bee hives. At the moment we have an agreement on a "smart collection" with the Gurungs to buy their Mad Honey at a fair price, according to fair trade guide lines and to pay them the full price of the harvest but at least 30% of the hives should remain on the cliffs for the bees (the bees feed themselves on this Honey during the winter season). So yes, our Mad Honey is expensive but for good reasons: - Our Mad Honey contains high levels of active ingredients that are not found in other honeys. - We collect only the best quality in respect of the traditions - We support the local communities by purchasing at a fair trade price - We take care of the bees by paying for the preservation of their hives Thank you for your understanding :)




How The Mad Honey is harvested (hunted)?


The Mad Honey is harvested from the high cliffs where the bees build their combs. It is hunted exclusively by the Gurung tribesmen through ancient tradition and the harvest process itself is very dangerous and must be carried out only by those who have received training from their elders. More about the Mad Honey hunt: Nat. Geo: https://on.natgeo.com/3bSGJej Vice: https://bit.ly/33kZweI Brut.: https://bit.ly/2FrO9t0 Bates: https://bit.ly/2Rp14OU Top Documentary Films: https://bit.ly/2ZzyBL3 Science Alert: https://bit.ly/35xuVgn Images may be subject to copyright and are the sole property of the photographers and graphic artists.




What are The Mad Honey texture, smell, taste...?


Our Mad Honey has been harvested in Spring 2020 and is 100% raw (not pasteurized) which gives it a specific texture, color and taste. It is absolutely normal to have a popping sound and some bubble on the top when you open the sealed jar for the 1st time, the light fermentation is part of the natural process - please stir and mix well before consumption. Color: Dark amber shades with yellowish hues. Flavor: Unique and bold aromatic profile with equally complex mysterious flavor. Very mild sweetness. Tangy with spicy undertones followed by a slightly bitter aftertaste. Physical Consistency: Due to its high concentration of fructose, the Himalayan Honey crystallizes slowly and will remain as a thick liquid for a long period of time.





SHIPPING

Covid-19 notification


We continuously work hard to maintain our service offer and delivery times for you, but due to the current extended lockdown and restrictions, we may expect some delays in our delivery process and cannot guarantee any specific delivery dates at the moment. We kindly ask you to be patient if your parcel does not arrive at the specified time and to contact us directly to check about your order status.




What shipping method do you use?


We offer express delivery in most regions with DHL Express (tracking number). Dispatch within 48 hours after the payment is received though it can be an additional 2-3 days during busy periods.
Delivery around 7 to 10 business days average (see below).




Do you ship to my country?


We ship worldwide. If your country is not listed please contact us info@themadhoney.net Due to restrictions we are currently unable to ship themadhoney.net products to Russia, Italy, New Zealand, Corea.




How long will it take before i receive my order?


Please refer to the map below for an estimation of the approximate shipping times. Schedules are based on delivery times to capital cities - please allow extra time for delivery to regional and remote areas. Delivery times are based on the date of dispatch - not the time of ordering. If your items are in stock, we will deliver them to you as soon as we can. In the case of pre-orders, we will deliver the products to you as soon as they are in stock. However we cannot guarantee exact dates due to various customs and/or mail service delays that may occur and due to the fact that we ship worldwide.




Is it legal to receive Mad Honey?


To the best of our knowledge, there is currently no regulation regarding The Mad Honey products which makes it legal to buy.
We recommend you to contact your local Customs Office for further information on import regulations in your country if you have any concerns.




What about customs and taxes?


Customs and import regulations vary widely between countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page. It is the buyer’s responsibility to be informed and aware of the particular rules and regulations, as to the restrictions of food, natural or animal based products in his particular country. We cannot be held responsible for orders that are seized, returned or destroyed, due to customs regulations or illegalities. Ultimately it is the buyer’s responsibility to apply to import permits when required. We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is your responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We recommend you contact your local Customs Office for further information on import regulations in your country if you have any concerns prior to finalize your order.




Where The Mad Honey is shipped from?


We currently ship exclusively from Kathmandu, Nepal.




Can i return / ship back my Mad Honey?


All sales are final, although we strive to find a mutually acceptable solution when issues arise. Returns and refunds are managed on a case-by-case basis, so depending on the circumstances they can take a variable amount of time to process. After receiving the shipment the buyer has to contact us within 7 days. The money back does not include any shipping cost and handling fees that occured to us. The return shipping costs will be integrally paid by the buyer. To be eligible for refund, it is mandatory that the item is returned in its original packaging and in its unopened condition in order to receive a refund. If the Honey has been consumed (partially or fully) the refund request is not eligible. Please read carefuly our terms and conditions prior to request a refund.




How The Mad Honey is packed for shipping?


Themadhoney.net products are exclusively packed and shipped in a sealed plastic jar labelled “Himalayan Honey”. Our products are packed with great care in our own facilities and placed in a double jar for maximum protection as per the photo below.




How much does the shipping cost?


We offer DHL Express Shipping. Our regular shipping (non promotional offer) are:
100g = 35$ 150g = 35$ 250g = 45$ 500g = 65$ For orders more than 500g and bulk requests, please send us an email on info@themadhoney.net





WHOLESALE

Do you offer wholesale prices?


Sure, we are happy to serve you with bigger quantities and we will happily inform you about our bulk packaging and pricing. Our wholesale minimum order starts at 5 Kg. Please contact us to request more information. Once we receive your inquiry we will contact you in 48 hours to find out how we can best meet your needs.