STORE POLICY
1. TERMS & CONDITIONS
Agreement
By accessing and using this website or placing an order at themadhoney.net, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing.
Eligibility
You must be at least 18 years old to place an order on this website.
Products
All products sold on this website are natural products sourced from Nepal using traditional harvesting methods.
Due to their natural origin, variations in color, texture, taste, and composition may occur between batches. These variations are normal and do not affect product quality.
All product descriptions are provided for informational purposes only. Individual experiences may vary.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order in the following cases:
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Suspected fraud or payment issues
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Incorrect or incomplete customer information
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Shipping restrictions to certain destinations
If an order is cancelled after payment, a full refund will be issued.
Pricing & Payment
All prices are listed in EUR (€) unless otherwise stated.
Payment methods available at checkout may include credit/debit card, PayPal, bank transfer, and cryptocurrency.
Orders are processed only after full payment is received.
Limitation of Liability
We make reasonable efforts to ensure all information on the website is accurate.
However, we do not guarantee that the website or products will be error-free or suitable for every individual purpose.
To the maximum extent permitted by law, we are not liable for indirect damages, delays, or losses resulting from the use of this website or products purchased.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of themadhoney.net and may not be copied or reproduced without written permission.
FDA Disclaimer
The statements on this website have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. All information provided is for general informational purposes only and should not be considered medical advice. Please consult a qualified healthcare professional before using any product if you have any concerns.
Individual experiences may vary.
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2. SHIPPING POLICY
Shipping Overview
We ship worldwide using trusted logistics partners.
Orders are processed and dispatched from our European fulfillment centers.
Processing Time
Orders are dispatched within 1-3 business days (Monday to Friday, excluding public holidays).
Express orders receive priority:
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Orders placed before 3:00 PM (CET): dispatched same day
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Orders placed after 3:00 PM (CET): dispatched next business day
Shipping Methods
We offer:
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Standard Shipping (tracked)
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Express Shipping (UPS)
Delivery Times (estimates)
Standard Delivery
EU: 4-7 business days
Europe (Non-EU): 6-14 business days
Rest of the World: 8-21 business days
Free standard shipping on orders over €150
UPS Express Shipping
Average delivery: 3–6 business days
Delivery times are estimates and may vary depending on destination and customs processing.
We cover customs clearance and duties for all EU countries.
Free Shipping
Free standard shipping is available on orders over €150.
Tracking
All orders include tracking. Tracking details are provided after dispatch.
Customs & Import Duties
International orders may be subject to customs duties or taxes depending on the destination country.
These charges, if applicable, are determined by local authorities and are the responsibility of the recipient.
Address Responsibility
Customers are responsible for providing correct shipping details. We are not responsible for delays caused by incorrect or incomplete addresses.
3. RETURNS & REFUNDS POLICY
Return Eligibility
We accept return requests within 7 days of delivery.
To be eligible for review:
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Products must be unopened
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Products must be in original packaging
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Products must be in resellable condition
Opened or used products are not eligible for return.
Refunds
Refunds may be issued after inspection of returned items. Refunds may be given as:
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Full or partial refund
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Replacement product
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Store credit
Original shipping costs are non-refundable.
Return Shipping
Return shipping costs are the responsibility of the customer.
Processing Time
Approved refunds are processed within 14 days after receiving returned items.
Processing time may vary depending on the payment provider or bank.
Important Note
Each request is reviewed individually to ensure a fair resolution.
4. PRIVACY POLICY
Information We Collect
We may collect the following information:
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Name
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Email address
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Phone number
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Shipping address
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IP address and browsing data
How We Use Your Information
We use your information to:
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Process and deliver orders
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Provide customer support
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Send order updates
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Improve website experience
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Send marketing emails (if subscribed)
Cookies
Our website uses cookies to improve user experience and analyze website traffic.
You may disable cookies in your browser settings.
Data Sharing
We do not sell your personal data.
Data may be shared with:
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Payment providers (e.g. PayPal, Stripe)
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Shipping carriers (e.g. UPS, postal services)
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Email service providers
Your Rights
You may request:
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Access to your data
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Correction of your data
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Deletion of your data
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Opt-out of marketing communications
Data Security
We take reasonable measures to protect your personal data. However, no online transmission is 100% secure.
5. PROMOTIONS & COUPONS POLICY
General Conditions
Promotions, discounts, and coupon codes are offered for a limited time only and may be withdrawn at any time.
Usage Rules
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Coupons cannot be combined with other offers
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Discounts apply only during active promotion periods
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Coupons have no cash value
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Promotions apply only to eligible products
Restrictions
We reserve the right to:
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Modify or cancel promotions at any time
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Refuse promotional use in cases of misuse or fraud
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Limit promotional availability per customer
Returns
If a product purchased using a discount or coupon is returned, the value of the discount may be deducted from the refund where applicable.
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